Consider This Before Working With a BPO To Build Your Remote Team

Have you considered adding a remote support team to your business?

 

If you have but are apprehensive regarding how it will work out, how the new team members will be onboarded, trained, and managed—the truth is that you should be. You’ve made it this far as an executive by making good decisions and your “spidey senses” are alerting you from possibly selecting the wrong BPO to partner with.

 

Before running a BPO ourselves, we were clients of other BPOs and our experience with them made it clear that there was A LOT of room for improvement. We quickly found that the term BPO—as in Business Process Offshoring—was a huge overstatement. 

 

They didn’t care to understand our business. They didn’t give us any processes. They just did the offshoring, sourced the labour, and wished us “good luck.” 

 

Eventually, we got really good at scratching our backs. We solved our back-office problems, streamlined our processes and workflows, sourced and ramped up talent fast, and scaled our business. 

 

So we founded Origo BPO to do just that, but for others.

The thing is, traditional BPOs will let you keep all of your back-office problems but just make them a little cheaper by sourcing labour at a lower cost. 

 

At Origo BPO, we remove your back-office problems and turn them into profit centers with the right processes and the right talent comes along with it. 

 

In short, where other BPOs consider their job to be done—”Here’s your remote staff. Good luck!”—that’s where we begin.

 

In the words of Rodger Smelcer, Co-Founder of United Service Technologies: 

 

“After working with Origo, it becomes clear that not all BPOs are created equal.” 

 

He graced us with that comment during a Zoom meeting with him a while ago.

 

So today we want to share with you one of our secret sauces:

 

If you’re a Field Service executive, this is where you want to lean in. If you’re another BPO, this is when you stop reading 😉

Introducing Your Client Success Manager 

 

This role and our process behind it is basically unheard of in the BPO industry. Whenever we start working with a new partner—even before money changes hands—we start by assigning you a Customer Success Manager. Consider it an extension of your management team, but offshore. We fund 100% of this role. There are no additional fees for you. So you get an extra manager without the payroll. 

 

This Client Success Manager is there to: 

 

✔ Monitor that we’re hitting the agreed-upon KPIs 

✔ Proactively move the project from one success milestone to the next 

✔ Lead the hiring, onboarding, and training

✔ Integrate your offshore team members. 

✔ Streamline processes, re-design workflows for optimal output, and make sure all team members are productive

✔ Act as the main point of contact and escalations. 

In short, they’re there to co-manage your remote team with you. 

This is one of the ways we practice our core value of “Customer Obsession”. When you decide to invest in us, we’re more than happy to invest in you as well. Besides, when your remote team beats their KPIs and gets you a positive ROI, then our relationship only gets stronger, deeper, and lasts for longer. 

 

So, the fact that we’re funding a client success manager for you gets us an ROI as well. 

 

Gotta love a true Win-Win-Win 🙂 

 

So what to do now? 

 

Well, if you’re interested to know what the new gold standard in remote teams looks like, send a message to yassin.shaar@origobpo.com. Let’s have a friendly chat and get to know your goals.

 

Yassin Shaar

Chief Growth Officer

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