On the other hand, remote teams:

Unlock scalability

If you need four new people, you don’t need a new desk, move the printer, and squeeze them in the corner. Just add four accounts on all systems, and you’re off to the races. Also, especially when you work with a BPO, you don’t even need to keep HR entertained with sourcing, vetting, and hiring these four people.

A 25-step HR process turns into a one-call process.

Unlock true 24/7 support without sacrificing quality

Another thing about remote teams is that you can cover all time zones in the US, and take after-hours calls without needing people on the night shift—or worse, using answering machines. You can simply have a team on the other side of the world to service the US at night while it’s daytime for them. Adding up to this, you could also create remarkable efficiencies by breaking down roles into tasks. Let’s say a specific process has ten steps and only four of those steps need to be done live and in one go. If a local team had to do all ten steps, it would distract them, slow them down, etc. Instead, you could have the local team do steps one to four on their shift—get really good at it—and have a remote team doing steps five to ten overnight.

This is not “next level stuff” but still a real game-changer when companies implement it.

Should be the go-to instead of temporary hires

If you’re not hiring juniors to groom and develop them, wherever you see your company hiring juniors, interns, or summer hires is probably a role that would be done much better by someone remotely.

Why? Because normally these tasks are considered “low value” enough to delegate them to someone without experience because it’s usually cheaper. Well, what about having someone WITH experience and at an even lower cost than a junior?

That’s what remote offshore teams can do.

Make documentation and onboarding tighter

This is something that will benefit the company as a whole…

Adding remote teams forces SOPs, documentation, and processes to be in place and up-to-date because it will be harder for them to access the tribal knowledge. Also, this is the second piece that unlocks scalability. Being able to onboard people without extra office space is one thing. Being able to onboard them and reach a consistent level of work, fast, is another.

Taps into a global talent pool

Imagine if we had to recruit a team for the Olympics by only selecting athletes from one state.

The Olympic Games would be very different today, wouldn’t it? In the same way, not being limited by the talent pool of Smallville but tapping into a global talent pool makes it easier to recruit top talent for each role. And yes… For every “boring” admin job you may give to juniors, there are experts elsewhere who love that work… 

Just maybe not in your town.

Attract top talent

Looping back on the starting stats, one in two people rather stay working remotely. One in three would quit if forced to come back to the office full-time. What this means is that being a company that embraces remote work will make it more attractive for half of the workforce to come work with you. Eventually, embracing remote work will be the norm. So better adapt sooner than later.