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Discover All The Operational Improvements Sitting Inside Your Business Right Now for FREE
- Expand To New Territories Faster
- Reduce Your Overhead
- Increase Your Profit Margins
- Fix Your Service Levels
- Automate Manual Work
- Free Up Your Local Team
How It Works
DISCOVER
Our first step is to get an aerial view of all the different functions in your business and their performance.
We’ll run through a series of questions designed to pinpoint operational challenges & opportunities based on industry benchmarks and best practices.
After processing over 1,000,000 service requests and working with the fastest growing Field Service companies, we know exactly where to look!
EXAMINE
Once we’ve uncovered areas for improvement, we’ll dive deep into the data and crunch all the numbers for you.
We’ll analyze Service Levels, employee productivity & churn, customer feedback, backlogs, SOPs, technology stack, etc.
There won’t be any guessing. All insights and recommendations will be backed by data.
BUILD
Now that we know where all the opportunities are and it’s prioritized it by impact on ROI, we’ll build you a detailed plan that showcases our recommendations and action steps to achieve the proposed operational improvements.
You’ll have it all laid out in front of you to help you make the decision whether or not you’d like our help with implementing the plan and building your remote team.
What Makes The Value Creation Plan Work Every Single Time?
Adding a remote team to a broken process and half baked tech stack will only make matters worse.
This is why we have a three-pronged, proven approach for creating value for our top tier clients:
People
Hire trained & industry specialists, with the right psychographic profile for each role — in a matter of weeks, without the HR & recruiting headaches.
Process
Execute tasks consistently across all team members, thorough documentation and continuous improvement, and empower them perform at the best level.
Technology
Automate workflows and free up your team using the best in class technology stack, minimizing double entry, errors and redundant tasks.
Some Of The Questions Your Value
Creation Plan Answers:
- Where and how much can we reduce cost, improve cash flow, and increase productivity?
- What’s broken or can be improved in my back office & service operations?
- Do I have the right mix of roles across my functions for highest productivity and employee retention?
- Where are the biggest bottlenecks in our workflows and processes across dispatch, customer support, billing, collections, etc. that’s slowing our team down?
- Is my team taking advantage of the best technology out there to increase productivity and deliver 5-star service?
- What are the solutions to fix the operational issues we’ve identified, how long it’ll take and what resources are needed?
- How will you free up technicians and onshore staff?
- What should my remote team look like?
- Which department to start with, in what order and why?
- How many team members do I need?
- What tasks & responsibilities will they handle?
- How do you help in recruiting, training & co-managing team members?
- How do you replace Answering Services & Collections Agencies?
- How fast can you put a team together?
- What are the KPIs we’ll be impacting and how big of an impact will it have?
- And MUCH more.
